Medallia LivingLens documentation is continuously updated by the Product Documentation team. Here are some recent, significant updates.

Customer Admin and Channel Admin users are now able to suspend user access to channels. For more information, see User management Manage channel permissions.

Pro users and above may now create shareable links for media items. For more information, see Shareable links.

Note: Pro and Channel Admin users require the Shareable Links Creator Add On role, for more information see User management.

Zoom import transcripts are now classified as Machine speech-to-text. Customers may now upgrade Zoom meeting transcripts to Human transcription if needed.

The Bulk file import .CSV template is updated to remove a deprecated service. Customers using this upload method must now use this .CSV template to upload media from cloud storage.

The LivingLens platform now enforces a character limit for media Titles (75 characters) and Descriptions (600 characters).

IP allow-listing now provides customers the ability to request IP addresses be configured for allow-listing in LivingLens. File an IP allow-listing configuration request with LivingLens support. Alternatively, customers may request IP allow-listing during onboarding with their Services team. For more information, see IP allow-listing.

Role required: Customer Admin. See User roles.

Shareable Links is now generally available (GA) for all customers in all data centers. For more information, see Shareable links.

Updated labeling of Human and Machine Speech Recognition transcript icons. Formerly, MSR transcripts were denoted by (Auto) (ie: English (Auto)) and Human transcripts had no denotion (ie: English). This improvement is to make clear which transcripts are MSR and which transcripts are Human.

For more information, see Transcription and Translation.

Role required: Customer Admin. See User roles.

Shareable links allow you to share a LivingLens media file and transcript in a simple web page, regardless of whether the viewer has access to the LivingLens platform. For more information on Shareable links, see:

The Medallia LivingLens platform is available in several languages. Change the display language to your preferred language at any time. For more information, see Localization.

The Customer Admin user role gives customers the ability to create and manage users and channels in the LivingLens platform, as well as additional media management capabilities. For more information on Customer Admin capabilities, see:

LivingLens offers a new transcription format that names or numbers multiple speakers in video and audio file transcripts.

Media Capture Versioning — v2

LivingLens Media Capture v2 embeddable component is now available. For more information on v2 capabilities, see Media Capture Versioning.

LivingLens Bulk Upload sheet has a new column. For more information, see How to upload files in bulk.