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Channel management
Channel management
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Written by Jeremy Shapero
Updated over a week ago

Role required: Customer Admin. See User roles.

Channel management facilitates manual LivingLens channel creation. A channel is a media repository in LivingLens. For more information and example use cases of when to create a channel, see Channels.

Once you create a channel, manage settings, media post-processing and channel appearance via the Editing Channel screen.

See the following topics for additional details about channel management:

Channel Management screen

The Channel management screen lists all channels you have permission to see. Click Channels to access Channel Management.

Use the Search, Region, and Status options at the top of the screen to filter the list of channels.

  • Search searches the Name and Customer fields. It only returns exact matches to the search.

  • The Region menu toggles between channels hosted in the EU and the US data centers when using app.livinglens.tv. The Canadian (app-ca.livinglens.tv), Australian (app-au.livinglens.tv), and Medallia Colo (app.us4.livinglens.medallia.com) data centers only host one region, which is displayed in this menu.

  • The Status menu toggles between a display of channels that are Active and Inactive. For a description of these statuses, see Available actions.

The Channel Management screen displays the following information about channels:

  • Name — The channel name.

  • Customer — The Customer name. Customer is a label under which all customer channels are nested.

  • Region — The data center the channel is located in.

  • Created Date — Date the channel was created.

Click any table heading to sort the corresponding column alphabetically.

The Channel Management screen lists up to 20 channels per page. Use the numbered page buttons in the bottom left to scroll between pages of channels.

Available actions

Actions change the channel status or allow you to change the channel settings. For each channel, one of these power buttons displays to indicate the current status and to allow you to change it:

  • Active — Power button is green. Channel is currently active and assigned users can access the channel via the channel menu. Click the power button (red) to deactivate the channel.

A screenshot of a channel listed on the c
  • Inactive — Power button is red. Channel is currently inactive. Assigned users cannot view or access the channel via the main channel menu in the top banner. Click the power button (green) to reactivate the channel.

Edit this channel — Available for active channels. Manage a channel’s appearance and media post-processing solutions.

A screenshot of a channel listed on the LivingLens Channel Management screen. It has a green power button so is active and has the Edit this channel button called out.

Create a new channel

These steps manually create a LivingLens channel.

To create a new LivingLens channel:

  1. On the Channel Management screen, click Create New Channel.

    A screenshot of the LivingLens Channel Management screen. The Create New Channel button is called out.
  2. Enter the channel Name.

    A screenshot of the LivingLens New Channel screen.
  3. Select the channel Region. If using app.livinglens.tv, select Europe - Ireland or United States - East. Customers using app-ca.livinglens.tv can only select Canada. Customers using app-au.livinglens.tv can only select Australia. Customers using app.us4.livinglens.medallia.com can only select United States - East.

  4. The Customer is auto-populated. This is Customer group you are a Customer Admin of.

  5. Click Save Channel.

  6. In the Create New Channel modal window, click Confirm to create the channel.

After creating a channel, you are automatically served the Channel Management screen. For information on managing channel settings, see Manage channel settings below.

Manage channel settings

Manage a channel to retrieve Media Capture credentials, set Transcription processing for automated uploads, edit channel appearance, and configure the Analytics dashboard.

You can access the channel editor to edit any channel you are Customer Admin of, regardless of which channel you are currently in within LivingLens.

Access the channel editor in the following ways:

Edit Current Channel

  1. Begin on any screen in the channel you want to edit. The channel name is listed in the main channels menu in the top banner top banner.

  2. Click Channels.

  3. Click Edit Current Channel.

A screenshot of the LivingLens Channel Management screen. The channel name is called out in the top navigation menu and on the channel management screen the Edit Current Channel button is called out.

Edit this channel

  1. Regardless of the channel you are in, click Channels.

  2. Scroll to the channel name or type the channel name in the search field.

  3. Find the channel and click Edit this channel.

See the following sections for settings and tasks in each tab on the Editing Channel screen.

Tip: Best practice is to edit one tab at a time and click Save Channel. Then, return to the Editing Channel screen to make additional changes.

Configuration tab

The Configuration tab contains general information about the channel.

Name — The channel name input at channel creation. Editable.

Region — The channel region selected at channel creation. Not editable.

Customer — The customer label selected at channel creation. Not editable.

Description — Blank by default. (Optional) Input a text description of a channel. Channel description is only visible on the Configuration tab.

AliasThis is a deprecated service.

Enable Blurring — Inactive (grey) by default. Toggle to active (green) to activate Facial Blur on the channel. See Facial Blur.

Enable SAML — Inactive (grey) by default. Toggle to active (green) if setting up SAML for your organization. Contact your Medallia expert for more information.

Filter Editor — Click to create or edit filters for the channel. See Create and edit filters.

Landing Page — By default, a channel landing page is not active. If active, a landing page is the default view of the channel and displays select media and custom text.

This is an example landing page:

To create a landing page:

  1. From the Editing Channel screen, on the Configuration tab click the Landing Page checkbox.

  2. (Optional) Select landing page media filters: Featured (contact LivingLens Support via Medallia Knowledge Center to set up Featured media), Latest Media uploaded to the channel and/or Latest Showreels published to the channel Media Library.

  3. (Optional) Input text in the Custom Content text boxes. The first Title and Content text boxes appear on the lower left of the landing page. The second Title and Content text boxes appear on the lower right of the landing page.

  4. To remove Custom Content text from the landing page, click Delete Custom Content.

To deactivate a landing page, uncheck the Landing Page checkbox.

Click Save Channel to save changes to the channel settings.

Media Capture tab

Use the Media Capture tab to activate and manage Media Capture settings for a corresponding embedded media capture component. For general information about Media Capture, see Media Capture.

To activate Media Capture:

  1. From the Editing Channel screen, click the Media Capture tab.

  2. Click the Enable Media Capture checkbox.

  3. Click Save Channel for the media capture configuration to persist.

To retrieve the API Key and Channel Id:

Before you begin, activate Media Capture.

  1. From the Editing Channel screen, click the Media Capture tab.

  2. Copy the API Key from the API Key field.

  3. Retrieve the Channel Id from the channel URL in your web browser. It is the value after channels/edit/, an example is called out in the image below.

Media Capture expiry date

By default, the media capture component is set to Never Expire and respondents can upload media as long as they have access to the embedded component. Set an expiry date for the component to prevent respondent uploads from that date. From the expiry date, the embedded component displays the message The option to capture media is no longer available.

To set a Media Capture expiry date:

  1. From the Media Capture Configuration tab, uncheck the Never Expire checkbox.

  2. The Media Capture Expiry Date populates the date two months from the current date.

  3. Click the Media Capture Expiry Date field. To edit the date:

    1. Select an expiry date from the calendar. Or,

    2. Delete the date and enter the new expiry date in format: YYYY-MM-DD

  4. Click Save Channel for the media capture configuration to persist.

Media Capture internationalization

The media capture component interface (instructional) text is available in several pre-translated languages. See Supported languages. To serve a language to respondents in the media capture component, activate the language in the corresponding channel. You must also set the interface language attribute in the embedded media capture component. By default, English is always available.

Important: You must activate an interface language in the channel in addition to setting the interface language attribute in the embedded media capture component. If the language is not set in the channel, the component displays English interface text regardless of the HTML interface language attribute set.

To activate a media capture interface interface language in a channel:

  1. From the Media Capture tab, click the Internationalization tab.

  2. Click the language menu and select the language.

  3. Click Add.

  4. (Optional) Add additional languages per the steps above.

  5. Once all selected languages are listed in the Language Name table, click Save Channel for the media capture configuration to persist.

If you only serve the media capture component in only one language in a project or survey, you can set the default language within the LivingLens platform. This removes the need to set the interface language attribute in the media capture component HTML.

  1. From the Media Capture tab, click the Internationalization tab.

  2. Click the language menu and select the default language.

  3. Click Add.

  4. Click Make Default.

  5. Click Save Channel for the media capture configuration to persist.

Select Trash to remove a language from the media capture internationalization available. The exception is English, which cannot be removed.

To edit the interface language text:

Before you begin, activate the interface language(s).

  1. From the Media Capture tab, click the Internationalization tab.

  2. Find the language and click Edit this language.

  3. Scroll to the text string and edit the text.

  4. (Optional) Edit additional languages per the steps above.

  5. Click (x) at the top right of the Edit Internationalization modal window to exit.

  6. Click Save Channel for the media capture configuration to persist.

Note: All channels created from November 18, 2021 are set to process Media Capture uploads in supported languages for Machine Speech-to-Text (Machine Speech Recognition) and machine translation (Automatic).

Machine Speech-to-Text is not available on all languages. Customer Admins can review and edit the channel's transcription and translation settings, see Auto Requests tab.

Theme tab

Channel theme allows customers to align the channel logo and button color with their unique brand.

The following themes are available:

  • Parent — The default theme. Users see the parent theme set at the Customer group level at the time of account provisioning. Customer group level options are Default (Medallia LivingLens), Insights Suite, or Insights Suite - Promoter CIO Edition.

  • Default — Select Default for the channel to display the Medallia LivingLens logo, header, and primary button color.

  • Custom — Select Custom to create a custom theme including logo, header color and primary button color.

To customize the channel theme:

  1. From the Editing Channel screen, click the Theme tab.

  2. In the Theme Name menu, select Custom.

  3. (Optional) Click Theme Colour to select a primary button color. Select from the color picker or type in the color hex code.

  4. (Optional) Click Header Color to select the banner header color. Select from the color picker or type in the color hex code.

  5. (Optional) Click Upload Logo to select a logo file. Supported file formats: .JPG, .JPEG, .PNG. Image ratio should be 1:5 pixels, for example 120x600px.

  6. Click Save Channel.

Note: It is currently not possible to customize themes for an entire Customer Group. Users must configure a Custom theme on a channel by channel basis.

Analytics tab

Set up and configure the charts displayed on the channel’s Analytics module.

By default, chart categories include the Standard filters of Media Source, Upload Source and Country.

Cognitive analytics charts are available once these services are activated on the channel:

File a ticket with LivingLens Support via Medallia Knowledge Center to activate all cognitive analytics on the required channel. Facial Emotion Analytics and Object Recognition incur additional cost; request these services if they are included in your Medallia subscription. Contact your Medallia Representative for pricing and enablement information.

Additional charts are available once media is uploaded to the channel, including:

  • Charts for Custom filter groups

  • CaptureMe App Code

  • CaptureMe mobile project tasks

To set up Analytics charts:

  1. From the Editing Channel screen, navigate to the Analytics tab.

  2. Select a category from the Chart Data menu.

  3. Select the chart display from the Chart Type menu. Options are: Pie, Donut, Bar, Column. The exception is Keyword and Object Recognition, which only offer Word Cloud display.

  4. Click Add Chart.

    A screenshot of the Editing Channel Analytics tab. The Add Chart button is called out.
  5. (Optional) Add additional charts per the steps above.

  6. Drag and drop charts to place them.

  7. All charts have a Chart Size menu. By default, chart size is Large. Best practice is to maintain the Large size for optimal display and usability on the Analytics module.

  8. Click Save Channel.

By default, every Chart Size is Large. Best practice is to maintain the Large size for optimal display and usability on the Analytics module.

To adjust the size of the charts and reconfigure the display:

  1. Use the Chart Size menu to adjust a Chart Size from Large to Small or Medium.

  2. Click Save Channel for the chart size adjustment to persist.

  3. Return to the channel’s Analytics tab via Editing Channel.

  4. Drag and drop the newly sized charts to place them.

  5. Click Save Channel.

To see how the charts display in the Analytics module, see Analytics Module display.

Note: The Analytics Add On role is required for channel users to access the configured Analytics module. See User Management.

Auto Requests tab

Auto Requests enable you to set a channel to automatically process certain media uploads for transcription (and translation if applicable) upon upload. Auto Requests processing applies to video and audio uploads via:

Auto Requests are set on an individual language basis. Select auto requests for each language anticipated, such as for all languages in a mobile CaptureMe study or survey with Media Capture embedded. Once you save the selections, all video and audio uploaded to the channel via the supported methods, with the corresponding language or language code, will automatically be processed for the transcription solution set.

Note: Make auto request selections before media begins uploading.

All languages created before November 18, 2021 have transcription and translation set as Not Required by default.

Note: All channels created from November 18, 2021 are set to process uploads in supported languages for Machine Speech-to-Text (Machine Speech Recognition) and machine translation (Automatic).

Select transcription and translation processing by language:

  1. From the Editing Channel screen, click the Auto Requests tab.

  2. Scroll to a language and click Edit Configuration.

    A screenshot of the Editing Channel Auto Requests tab. The
  3. In the language details pane, click the Transcription menu and select a transcription solution.

    The option to process transcription for Speaker Separation appears if it is available for the language and transcription solution. Select if required. For more information, see Speaker Separation.

    Note: Human transcription incurs additional cost if these services are not included in a Medallia LivingLens subscription. Contact your Medallia representative if you have questions.

  4. For non-English media, click the Translation menu and select a translation solution. By default, Machine Translation (English) populates.

    Note: Human translation incurs additional cost if these services are not included in a Medallia LivingLens subscription. Contact your Medallia representative if you have questions.

  5. Click Save to close the details pane.

  6. (Optional) Add additional languages per the steps above.

  7. (Optional) Click Reset Configuration for any language to remove its auto processing solution.

  8. Click Save Channel.

Public Links tab

The Public Links tab displays all shareable links that users generate for channel media.

The Public Links tab displays the following information about shareable links:

  • Share Token — The shareable link’s unique identifier. Append to the LivingLens instance that hosts the original media to recreate the shareable link. Use the format: https://[LivingLens region]/share/video/[Share Token]

  • Media ID — The original media ID displayed in the Media View [link] URL

  • Created By — The user that created the shareable link

  • Created — The date the shareable link was created

  • Expiry — The date the shareable link expires

Deactivating shareable links

Deactivate a shareable link so it no longer loads the media and transcript when opened in a web browser.

Click Delete Public Share Link to deactivate the shareable link.

When loaded in a web browser, a deactivated shareable link displays the message This media is no longer accessible.

Delete Channel

Delete a channel to permanently delete all media and data therein from LivingLens.

Warning: ​​Once deleted, a channel and all media, transcriptions and data therein cannot be retrieved.

To delete a channel:

  1. From the Editing Channel screen, click Delete Channel.

  2. Type the channel name in the Enter Channel Name to Confirm text box.

  3. Click Confirm.

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