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LivingLens Channels
LivingLens Channels
Written by Jeremy Shapero
Updated over a week ago

A channel is a media folder in LivingLens. Users can only search for, filter, and create showreels with media in one channel. There is no limit to the number of uploads to a channel.

It is best practice to create a new channel for each project run in LivingLens. For information on how to create a new channel, see Creating a new channel.

A channel’s default view is the Media Library.

Every LivingLens user has a Default channel. This is the channel that loads after login. The Default channel is typically the first channel a user has access to and may appear despite commissioning subsequent channels.

Click the channel name to access the menu of all channels you have access to. Use the search field above the channel list to search for a specific channel.

Example ways to use a channel.

  • Use a single channel for all media (a ‘Brand Hub’). Use Filters {link} to organize and navigate to different media subsets within the channel.

  • Use multiple channels for different groups such as by team, department, sub-brand or product.

  • Use a channel for each research project.

  • LivingLens Experience Edition -- each video question in a Medallia survey automatically creates a unique LivingLens channel.

Creating a new channel

Customer Admin users can create new channels for their organization, see Channel Management - Create a new channel.

If your account does not have a Customer Admin user, contact LivingLens Support via Medallia Knowledge Center to request a new channel.

  1. Log into your Knowledge Center account at

  2. Click Contact Support > LivingLens > Channel Request. And fill out all information that's requested including project name, languages, and users who need access.
    Tip: Under Pro Users, list everyone from your team who will need access to avoid having to reach out to Support in the future.

  3. Click Submit to send your request to the LivingLens Support team. You will receive an email from our Support team within 1-2 business days confirming that your new channel has been created along with information and resources related to the type of project you've requested.

If you don't yet have an account on Medallia Knowledge Center, please reach out to your Account Manager to get one set up for you.

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