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Object Recognition
Object Recognition
Written by Jeremy Shapero
Updated over a week ago

Restriction: LivingLens Analytics are not available for LivingLens Experience Edition.

Contact your Medallia Representative for more information.

Note: Object Recognition can be enabled for Insights Suite customers. Contact your Medallia Representative for pricing and enablement information.

Object Recognition identifies objects in video and image files and displays when within the media each object is identified. It is an API-enabled service processed by Google Cloud Vision, which has more than 20,000 objects in its database and is updated regularly.

Object recognition provides an additional search mechanism to spoken word text transcripts. The main use case for object recognition is to look at context of where the feedback is being given.

The software does not recognize brand names or logos.


Objects identified in video are displayed in the Object timeline chart on the player page in LivingLens. By default, LivingLens displays the five objects that appear most frequently throughout the video. Additional objects are nested beneath the top five.

To access additional objects.

  1. Click View more objects.

  2. Click an object to view it on the timeline.

  3. Click anywhere on the Object timeline to jump to the moment in the video.

Objects identified in Image files are displayed beneath the image in LivingLens.

Object results are searchable via the Media Library. See Search results display.

The Analytics page can display an aggregate view of up to 70 most frequently identified objects in a word cloud. The word cloud display is weighted by the number of media items the object appears in. See Analytics Module Display.

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