Medallia LivingLens user roles (licenses) are applied on a channel by channel basis for each user. User roles control what functionality a user has access to. Add On roles provide access to specific screens and additional functionality.
The exception is the Customer Admin user role, which automatically provides the user access to every channel in the Customer group.
See the following sections for additional details about user roles:
Customer Admin and Channel Admin users can see their organization's user roles via User management. In the platform, there are visual cues to help a user role identify their role in a channel. For more information, see Identifying a channel user role.
User roles
User roles are as follows:
Customer Admin — All permissions, including the ability to manage users and create channels
Channel Admin — Add channel users, manage media and create showreels.
Pro — Manage media and create showreels, typically used for insights professionals
Standard — Search and view only, typically used for clients or stakeholders
Capability | Customer Admin | Channel Admin | Pro | Standard |
Access secure video intelligence platform | ● | ● | ● | ● |
Create and manage users See User management | ● | ● |
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Create and manage channels | ● |
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Play and watch media content | ● | ● | ● | ● |
Search by word, phrase, theme, filter, tag, and jump to it instantly | ● | ● | ● | ● |
Analyze Themes and Text Sentiment | ● | ● | ● | ● |
Access Analytics Module with dynamic metadata charts | ● | ● Requires Analytics Add On | ● Requires Analytics Add On | ● Requires Analytics Add On |
Create Shareable links | ● | ● Requires Shareable Links Creator Add On | ● Requires Shareable Links Creator Add On |
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Apply tags | ● | ● | ● | ● |
Create custom filters | ● | ● | ● |
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Upload and download media, transcriptions, and metadata | ● | ● | ● |
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Edit transcriptions manually | ● | ● | ● |
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Apply facial blurring See Facial Blur | ● | ● | ● |
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Cut and combine clips to create showreels with text overlay and subtitles | ● | ● | ● |
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Create CaptureMe mobile app projects | ● | ● Requires Mobile Add On | ● Requires Mobile Add On |
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Add On roles
Add On roles provide access to specific screens and functionality. Add on roles are as follows:
Analytics — User can access a channel's Analytics screen. See Analytics Module Display. Exception is Customer Admin, which automatically has Analytics permission on every channel in the customer group.
Mobile — User can access a channel's Mobile screen. See Mobile. Not available for Standard users. Exception is Customer Admin, which automatically has Mobile permission on every channel in the customer group.
Shared Content only — User can only access media selected as Shared. See Shared Content.
Shareable Links Creator — User can create a Shareable link for any media item in the channel. See Shareable links. Exception is Customer Admin, which automatically has Shareable Links Creator permission on every channel in the customer group.
Identifying a channel user role
To identify which user role you have for a specific channel, contact your organization's Customer Admin.
Alternatively, use functionality and visual cues to identify which user role you have in a channel.
Standard
Standard users have search and view only access. Media Library is the only button in the top banner, unless an Add On role such as Analytics is also allocated.
Pro
Pro users have access to a channel's showreel editor via the Showreels tab.
Channel Admin
Channel Admins can view the channels users and have access to the Users tab.
Analytics Add on
If the Analytics Add On role is allocated for the channel, the Analytics tab is available.
Mobile Add on
If the Mobile Add On role is allocated for the channel, the Mobile tab is available.
