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Media View: Overview
Media View: Overview
Written by Jeremy Shapero
Updated over a week ago

The Media View displays a media file and all information associated with it. Use the Media View to play video and audio files, make clips for Showreels, and access Analytics data at the media item level.

Access the Media View for any file by clicking its thumbnail in the Media Library.

The following image shows the Media View of a video file upload.

See the following sections for more information about Media View functionality:

Media Player

Video and audio files have a media player.

After media is uploaded, it takes a few moments to process. The player on the Media View page displays the message Media Is Processing... during this time.

Once processed, the player shows a still image from a video or the label Audio Recording for audio files.

Adjust the playback settings on any media player.

  • Volume

  • Settings menu

    • Captions — Disabled by default, can display English or native speech

    • Quality — 480p SD by default, can display 720p HD

    • Speed — Normal by default, can play media at 0.5x, 1.5x 2x speed

  • Full screen

Note: Media player volume and quality persists for every video, audio and published showreel in a channel. Captions and speed must be adjusted on every media player.

Cinema Mode

Use Cinema mode to expand a video or audio player so it appears centered at the top of the Media View page. Click it again to return to the default view.


Role required: Customer Admin, Channel Admin, or Pro. See User roles.

Rotate media so that it is correctly oriented before viewing and playing the content or making clips.

  1. Click Rotate media beneath the media player or image viewer.

  2. Click Rotate Left or Rotate Right until you reach the correct orientation.

  3. Click Save.

  4. The player or viewer displays Media is Processing... while the rotation processes. Refresh the page to view the rotated media.


Role required: Customer Admin, Channel Admin, or Pro. See User roles.

LivingLens supports media download on a file by file basis.

  1. Click Download Media beneath the media player or image viewer. For video and audio, select the download option.

    1. HD — High Definition, 720p. The media downloads in a .ZIP file

    2. SD — Standard Definition, 480p. The media downloads in a .ZIP file

    Note: If a video or image has Facial Blur or Full Blur, users can download either the blurred or unblurred version of the media.

  2. Unzip the download. For images, the .ZIP file contains the image .PNG file.

    For video and audio, the .ZIP file contains:

    1. an .MP4 of the video or audio

    2. the native transcript as a timestamped .VTT file

    3. if applicable, the English translation as a timestamped .VTT file


Tags add searchable text to a media item. There is no limit to the number of tags you can add. All users can see all tags on the Media View page.

Use cases for tags include making notations of non-verbal insights and to label themes, incentives or personas.

Add a tag

  1. Type in the tag in the Enter New Tag text box.

  2. Click Enter/Return on your keyboard to add the tag.

Remove a tag

  1. Click the x to the right of the tag text. This removes the tag from the media for all users.

Important: LivingLens cannot retrieve tags if they are removed by a user.

Tags are listed in a channel Data Export; multiple tags are separated with a comma.

Tip: Tags can only be used to aid in channel search. Use Filters for a more structured media organization or navigation tool.


Role required: Customer Admin, Channel Admin, or Pro. See User roles.

Filters are data in a LivingLens channel that help organize and provide context for media uploads. Apply filters to a media item to display data about the media and aid navigation via the Media Library Filters drawer.

Filters have two components:

  • Filter group — the filter category title. Example: Age

  • Filter name — the filter value, which is applied to a media item. Filter names can be a single word or free text. Example: 20; Example: 18-24

Add a filter

Note: Create filters before you apply them. See Create and edit filters.

  1. Click Filter Editor. By default, the Filter Editor modal shows all filters applied to the media.

  2. Click the Filter group that contains the desired filter.

  3. Click the radio button to the left of the filter name. This automatically applies the filter.

  4. Click the x in the upper right of the Filter Editor modal to exit.

Note: Channel Admin users can create and apply filters in bulk. See How do I import filter data after my videos are in LivingLens.

Remove a filter

  1. Click Filter Editor. By default, the Filter Editor modal shows all filters applied to the media.

  2. Deselect the radio button the left of each filter to remove it.

  3. Click the x in the upper right of the Filter Editor modal to exit.

Important: LivingLens cannot retrieve filters if they are removed by a user.

Title and Description

All media has a title. Description is optional and only appears if included with a media upload or if a platform user writes one. See Manage media.

Manage media

Role required: Customer Admin, Channel Admin, or Pro. See User roles.

To edit media title, description, and country.

  1. Click Edit.

  2. On the Edit Upload screen, edit the text of the Title if needed. A Title has a 75 character maximum. A Title is required.

  3. If needed, edit the Description. A Description has a 600 character maximum. Description is optional.

  4. Select from the Country menu.

  5. Click Save Upload.

Important: There is no change log for text edits. LivingLens is unable to retrieve earlier title or description text or country data after it is manually edited by a platform user.

To delete media.

LivingLens supports media deletion on any item-by-item basis.

  1. Click Edit.

  2. Click Delete Upload.

  3. Click Confirm in the Delete Confirmation modal.

  4. Media is permanently deleted when the Uploads screen displays.

Important: LivingLens is unable to retrieve media if a user deletes it from a channel.

To edit media language.

Role required: Customer Admin. See User roles.

  1. Click Edit.

  2. Select from the Language menu.

  3. Click Save Upload.

Important: Editing media language removes all existing media transcripts. To order a transcript, see Upgrade media.

Transcript field

All video and audio files have a transcript field.

Transcript field messaging

  • Transcriptions in Progress — Click Transcriptions in Progress to see which transcription (and translation if applicable) solutions are in progress.

    The transcript text replaces the Transcriptions in Progress button when transcription is complete. For non-English media, when the spoken word transcript is complete, it populates the transcript field and the Transcriptions in Progress button moves beneath the transcript until translation is complete.

  • There are no transcriptions available for this video. — No transcription (and translation if applicable) was ordered.

  • This transcription contains no cue points. — Machine Speech-to-Text processing did not identify any words.

Tools in the transcript field

  • Copy Transcript to Clipboard — Copy the full transcript text

  • Edit Transcript — See Transcript Management.

  • Search — Search for any term or phrase in the transcript.

  • Highlight Keywords — View Key Themes.

  • On-Demand translation — Produce a temporary machine translated transcript in any supported language. See On-Demand translation.

  • For Machine Speech-to-Text transcripts, use the Confidence slider. See Transcription & Translation.

On-Demand translation

On-Demand translation produces a temporary machine transcript that allows a user to read the transcript text in any supported language. The service translates an English transcript or English translation into the language a user selects. An On-Demand translation only appears as long as a Media View page is active. The translation disappears when you navigate away from or refresh the page.

To generate an On-Demand translation:

  1. Click the Plus sign tab to the right of an English transcription or translation tab.

  2. Click the On-Demand Translation menu and select a language from the supported language list.

  3. Click Translate.

  4. The machine translation appears as a new language tab. The tab title is the On-Demand language with the label (Auto) indicating machine processing.

On-Demand translation cannot be overlaid on clips and showreels in LivingLens. Users can only overlay spoken word, native speech transcription or English translation onto a clip.

Cognitive Analytics chart

If Analytics services are enabled on the channel, data displays in a labeled tab in the Cognitive chart beneath the transcript field.

If the service is not enabled, the chart displays a messaged that it is Not Requested.

Related Media


Be default, each Media View page displays a carousel of relevant media based on the media title. Media displays in the same chronological order as in the Media Library.

Other Filtered Results


If you select filters selections and then click in to a Media View, Other Filtered Results displays a carousel of media that have the most filters in common. Media is displayed from left, with most filters in common, to right.

Other Search Results


If you search a term or use the word cloud and then click in to a Media View, Other Search Results displays a carousel of additional media with the most relevant search results. Media displays in the same relevant order as search results in the Media Library.

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