Medallia LivingLens has integrations/APIs that enable video, audio and image ingest from:
Bulk file upload is technically possible as a service of the Medallia service team. As such, it’s to be determined on a case-by-case basis, and may be an added cost. Bulk file upload is not available for users. Bulk upload is only available for video and audio files, not images.
Note: Bulk upload is managed through Dropbox, so a company needs to approve Dropbox use.
Upload from social media is not an option. It might be a capability one day, but not today for a variety of reasons, including legal and product.
Regardless of the capture method, all content is run through the platform analysis tools to make it searchable, give it ongoing value and help create stories that drive action.