Role required: Customer Admin, Channel Admin, or Pro. See User roles.
The Medallia LivingLens integration with Zoom allows users to import Zoom cloud recorded meetings into any Medallia LivingLens channel they have access to, via the LivingLens platform.
If the Zoom account is set to produce a machine transcription of the meeting (English only), you have the option to upload that transcript alongside your meeting recording.
Import is powered by the Medallia LivingLens Zoom app in the Zoom App Marketplace.
Zoom account requirements
The Medallia LivingLens Zoom app requires the following Zoom permissions:
View user’s meetings — This is required to extract the meeting information
View user’s recordings — This is required to extract the cloud recordings
View user’s information — This is required for the app deauthorization process
Zoom meeting requirements
Record to cloud — LivingLens can only import meetings that a user Records toCloud, as these are stored in Zoom cloud storage
Zoom app approval
Some Zoom accounts require that Zoom Marketplace apps be approved by an account’s Zoom Admin before they can be accessed by anyone on the Zoom account.
We recommend checking if your Zoom account requires Zoom app pre-approved by your Zoom Admin. If it is required, request your Admin’s approval for the Medallia LivingLens Zoom app via the Zoom App Marketplace.
See these topics for additional information about importing Zoom meetings into LivingLens: