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Connect Zoom and LivingLens accounts
Connect Zoom and LivingLens accounts
Written by Jeremy Shapero
Updated over a week ago

Role required: Customer Admin, Channel Admin, or Pro. See User roles.

Follow the instructions below to connect your LivingLens and Zoom accounts within the LivingLens platform.

Medallia LivingLens app pre-approval

Some Zoom accounts require that Zoom Marketplace apps be approved by an account’s Zoom Admin before they can be accessed by anyone on the Zoom account.

We recommend checking if your Zoom account requires Zoom app pre-approved by your Zoom Admin. If it is required, you can request your Admin’s approval for the Medallia LivingLens Zoom app via the Zoom App Marketplace

Connecting LivingLens and Zoom accounts

When the app is approved, anyone on an organization’s Zoom account can connect a LivingLens to a Zoom account, powered by the Medallia LivingLens Zoom app.

  1. Log in to LivingLens and navigate to the My Account page.

  2. Click Connect Zoom Account. This automatically jumps to the Zoom App Marketplace. If you are not already logged in to Zoom, you will be prompted to log in to your Zoom account.

  3. Zoom displays the requirements for the Medallia LivingLens Zoom app, click Authorize to add the app to your account.

  4. This should automatically return you to the LivingLens platform My Account page. The platform displays the account connection date.

  5. Zoom may send a confirmation email that you have a new app installed on your Zoom account.

  6. You are now able to import Zoom cloud recorded meetings. See Import a Zoom meeting to a LivingLens channel.

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