LivingLens access is provisioned on a per user, per channel basis.
See the following sections for information about accessing the LivingLens platform only.
LivingLens user access
Customer Admins should add new users via User management.
If your account does not have a Customer Admin, contact LivingLens Support via Medallia Knowledge Center to add new users to a channel that has already been created. If you don't have access to Knowledge Center, reach out to your Account Manager.
If your subscription includes a Project Information Form, list all users' names, emails, and user roles when requesting a new LivingLens channel. LivingLens Support sets up users as part of channel setup.
Include in your request:
User's first and last name
User's email
Channel(s) user needs access to
Type of access needed (Pro or Standard) and any Add On roles. See LivingLens user roles.
Welcome email
First time LivingLens users must activate their account by setting a password. Users receive a welcome email from sender Support@livinglens.tv. Click the link in the email to set a password.
Important: The link in the welcome email expires 96 hours after receipt.
The welcome email is automated. Check email filtering and spam/junk folders as the automated welcome email can be diverted.
If you cannot locate the welcome email:
Check email filtering and spam/junk folders.
Add support@livinglens.tv as a contact in your address book.
Contact LivingLens Support via Medallia Knowledge Center to resend the welcome email.
If you miss the 96 hour window to set your password:
Contact LivingLens Support via Medallia Knowledge Center to resend the welcome email.
Once LivingLens Support confirms a new welcome email has been sent, check your email inbox.
Click the link in the email to set a password.
Password requirements
LivingLens platform passwords must contain:
12 or more characters
A lower case letter
An upper case letter
Either a number or a special character
Login screen
Log in to the LivingLens region that hosts the required channel.
European Union/United States — https://app.livinglens.tv/login
Canada — https://app-ca.livinglens.tv/login
Australia — https://app-au.livinglens.tv/login
Medallia Colo (US) — https://app.us4.livinglens.medallia.com/login
Select a language from the LivingLens login screen to view the screen in your preferred language. The platform displays in the chosen language for the duration of your session.
Selecting a language from the LivingLens login screen does not save the language setting to your account. To set your preferred language for the LivingLens platform, see Changing your language settings.
Forgotten Password
Active users are temporarily locked out of LivingLens for 20 minutes if they incorrectly enter a password three times.
If you forgot your LivingLens password, reset it on the Login screen.
Click Forgotten Password?
On the Account Recovery page, type your email in the username field and click Request Password Recovery.
A password recovery email is sent to the email. Click the link in the email to reset your password.
Important: The link in the password recovery email expires 12 hours after receipt.
The password recovery email is automated. Check email filtering and spam/junk folders as the automated welcome email can be diverted.
If you cannot locate the password recovery email:
Add support@livinglens.tv as a contact in your address book.
Follow the steps above to resend the password recovery email.
Contact LivingLens Support via Medallia Knowledge Center for addition support.