All Medallia LivingLens subscriptions include the use of Machine Speech Recognition for all content content. Most Medallia LivingLens subscriptions do not include the cost human services. For subscriptions that do not include human services, costs incurred will be billed monthly in arrears. Costs for each language and service can be found in the chart below. Rates are per minute and in USD.
Please note that rates are subject to change.
| Machine Speech | Human Transcription + Machine Translation to English | Human Transcription + Human Translation to English |
English | $0.00 | $1.25 | N/A |
Arabic | $0.00 | $4.50 | $16.50 |
Bulgarian | $0.00 | POA | POA |
Catalan | $0.00 | POA | POA |
Chinese, Simplified (Cantonese) | n/a | POA | POA |
Chinese, Traditional (Cantonese) | n/a | POA | POA |
Chinese, Simplified (Mandarin) | $0.00 | $3.50 | $13.50 |
Chinese, Traditional (Mandarin) | $0.00 | $3.50 | $13.50 |
Croatian | n/a | POA | POA |
Czech | $0.00 | $5.50 | $18.50 |
Danish | $0.00 | $7.00 | $22.00 |
Dutch (Belgium) | $0.00 | $7.00 | $22.00 |
Dutch (Netherlands) | n/a | $7.00 | $22.00 |
Estonian | n/a | POA | POA |
Farsi | n/a | POA | POA |
Finnish | $0.00 | $7.00 | $22.00 |
French | $0.00 | $3.50 | $13.50 |
German | $0.00 | $4.50 | $16.50 |
Greek | $0.00 | $4.50 | $16.50 |
Haitian Creole | n/a | POA | POA |
Hebrew | n/a | POA | POA |
Hindi | $0.00 | $5.50 | $18.50 |
Hungarian | $0.00 | $5.50 | $18.50 |
Indonesian | n/a | $5.50 | $18.50 |
Italian | $0.00 | $4.50 | $16.50 |
Japanese | $0.00 | $6.50 | $20.50 |
Korean | $0.00 | $6.50 | $20.50 |
Latvian | $0.00 | POA | POA |
Lithuanian | $0.00 | POA | POA |
Malay | n/a | POA | POA |
Maltese | n/a | POA | POA |
Norwegian | $0.00 | $7.00 | $22.00 |
Polish | $0.00 | $4.50 | $16.50 |
Portuguese (Brazil) | $0.00 | $3.50 | $13.50 |
Portuguese, European | $0.00 | $4.50 | $16.50 |
Romanian | $0.00 | $5.50 | $18.50 |
Russian | $0.00 | $4.50 | $16.50 |
Serbian | n/a | POA | POA |
Slovak | $0.00 | POA | POA |
Slovenian | $0.00 | POA | POA |
Spanish (Latam) | n/a | $3.50 | $13.50 |
Spanish, International | $0.00 | $3.50 | $13.50 |
Swedish | $0.00 | $7.00 | $22.00 |
Tagalog | n/a | POA | POA |
Thai | n/a | $5.50 | $18.50 |
Turkish | n/a | $5.50 | $18.50 |
Ukrainian | n/a | $5.50 | $18.50 |
Urdu | n/a | POA | POA |
Vietnamese | n/a | $5.50 | $18.50 |
Welsh | n/a | POA | POA |
Related articles:
For transcription offerings and processing timescales, see Transcription and Translation.
To upgrade an existing machine speech to text transcript to human transcription, see Transcript Management — Upgrade.