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Media Capture: Medallia integrations
Media Capture: Medallia integrations
Written by Jeremy Shapero
Updated over a week ago

Media Capture in LivingLens Experience Edition

The LivingLens Media Capture component is natively integrated in Medallia Experience Cloud (MEC) Survey Builder and AskNow. Customers have the option to set up a video or audio component. Image capture is not currently supported in MEC. File upload via LivingLens Media Capture is not available in MEC.

There is a hard limitation of one Media Capture component, video or audio, per MEC survey page.

There is no limit to the number of video or audio questions a customer can include in a survey. Each component creates a separate and unique MEC q-field to store the respective media transcript.

The Media Capture component in MEC:

  • Is the LivingLens v2 component. See Media Capture β€” Versioning.

  • Has no minimum recording length.

  • Has a 30 minute maximum recording length for desktop survey takers.

In MEC, best practice is to use survey logic to ask whether a respondent would like to leave a video or audio response and embed the appropriate media capture component in a subsequent question.

Restriction: Full Media Capture capabilities and customization are not available for Media Capture-integrated questions in Medallia Experience Cloud.

LivingLens Media Capture in CheckMarket by Medallia

The LivingLens Media Capture component is available as a video question in CheckMarket surveys. For more information, see CheckMarket documentation.

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