Media Capture in LivingLens Experience Edition
The LivingLens Media Capture component is natively integrated in Medallia Experience Cloud (MEC) Survey Builder and AskNow. Customers have the option to set up a video or audio component. Image capture is not currently supported in MEC. File upload via LivingLens Media Capture is not available in MEC.
There is a hard limitation of one Media Capture component, video or audio, per MEC survey page.
There is no limit to the number of video or audio questions a customer can include in a survey. Each component creates a separate and unique MEC q-field to store the respective media transcript.
The Media Capture component in MEC:
Is the LivingLens v2 component. See Media Capture — Versioning.
Has no minimum recording length.
Has a 30 minute maximum recording length for desktop survey takers.
In MEC, best practice is to use survey logic to ask whether a respondent would like to leave a video or audio response and embed the appropriate media capture component in a subsequent question.
Restriction: Full Media Capture capabilities and customization are not available for Media Capture-integrated questions in Medallia Experience Cloud.
LivingLens Media Capture in CheckMarket by Medallia
The LivingLens Media Capture component is available as a video question in CheckMarket surveys. For more information, see CheckMarket documentation.