Role required: Customer Admin, Channel Admin, or Pro. See User roles.
To download media from LivingLens:
Start from the media view page.
Click the Download Media button beneath the player.
For video, select either HD, for high definition 720p, or SD, for standard definition 480p.
The media downloads as a .ZIP file. Unzip the folder to access the media and transcripts if applicable.
Video and audio download as an .MP4 file and contain the time stamped .VTT transcript (and translation if applicable). Image downloads as a .PNG file.