LivingLens supports the following file formats for upload to a LivingLens channel.
Supported Video formats
3GP
AVI
DIVX
FLV
MKV
MOV (Please note that ProRes encoded MOV files are not supported)
MP4
MPEG
MPG
MTS
WEBM
WMV
Supported Audio formats
AAC
AIF
AIFF
FLAC
M4A
MP3
MP4
WAV
WMV
Supported Image formats
BMP
GIF
JPEG
JPG
PNG
PNG8
Supported subtitle formats
SRT
VTT
LivingLens can not convert media files to a supported format. Contact LivingLens Support via Medallia Knowledge Center for advice on how to manage file conversion.